Items that are in stock ship the same day when ordered before 12PM MST time. Items not on pre-order that are ordered after 12pm MST time will ship the next day.
Pre-orders are inventory that is currently in transit to us. Delivery time varies for these items. Each product page should have an estimated delivery date. Please keep in mind that in the world today shipping times have changed and slowed down. We do everything we can to stick to the estimated delivery date, but things out of our control do happen. If a delay does happen we will email an update to you.
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals. Free Shipping applies ONLY for the US continental territory. It doesn’t include Alaska, Hawaii, Puerto Rico or any US island. Free shipping will generally take longer than standard shipping. There may be delays with the carrier. HoneyComb Wax Co. will not be responsible for these delays.
We do have options to get your order faster, but with how the postal services are right now it is not always worth it. Give us a call after you place your order and we can price quote you with different shipping options.
All orders over $100 qualify for free shipping. Discount is applied directly to your cart at checkout. Please keep in mind our $100+ free shipping offer does not apply to US Territories, Alaska, Hawaii and APO/FPO/DPO addresses or international orders.
Yes we do! At this time free shipping does not apply, but we are working hard to get the pricing lowered as we continue to grow.
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout. For free shipping orders HoneyComb Wax Co. determines the shipping method and carrier. If you have a preference please email us after you place your order.
After your purchase is made, you can track your order 4 different ways.
1. We provide a link to download the “Shop” app on the order confirmation page. This is the page you see immediately after you check out. This app is used by all Shopify stores to track packages (as well as provide an accelerated checkout experience). You can download this app by clicking/tapping on the link/button. If you already have the “Shop” app installed: the link will open the app and it will automatically track your package, send you important shipping updates in the form of push notifications on your mobile device.
2. As soon as your order is processed, we will send you an email with a link to track your package. Using the link inside of that email you will be able to see the delivery status of your package. .
3. You can visit https://honeycombwaxco.com/account/login and log into your account. If you do not have an account you can create one. Make sure to use the same email or phone number you used during the check out process. From your account dashboard you will also be able to track your package.
4. If you are having trouble please visit our website: https://honeycombwaxco.com and click on the blue chat icon on the bottom right of your screen. During business hours you can live chat with customer support. Outside of business hours your chat message will be answered via email within 24-48 hours. For all 4 options it may take up to 48 hours before tracking information begins updating.
If it is during business hours, give us a call so we can make the changes you need right away. If it is after hours, send us an email at email@example.com. We are proud to say we answer all emails in less than 1 business day.
If you haven’t received an order confirmation email please check your promotions and spam folders. A Lot of times it is that simple. If the email is still not in your inbox send us an email to see if the email address was entered correctly.
It depends on the creator and the product. All options are outlined on the product page, so look out for customization options there.
Returns and Exchanges
We will gladly issue a refund, an exchange or credit for the value of the merchandise returned within 14 days of purchase (valid invoice is required).All returned merchandise is subject to a 25% restocking fee.We do not accept returns on opened, used products, empty containers/pots, special or customized orders.Used warmers are not exchangeable unless for manufacturing defects for a period of one (1) year.Warmers MUST be new, unopened, in their original packaging and in perfect conditions for resale.Please allow up to 30 days for us to receive your return and process your request. Shipping and handling fees are not refundable. You are responsible for shipping, insurance and handling charges for all returns including defective or damaged items.No returns on all sales items. All sales are final!
We are really sorry that this happened and want to make sure you are taken care of. Our Honeypots come with a 1 year warranty. The first recommended step is to reach out to us and we will determine what is likely to be the problem based on what’s happening. Most often, this is just a blown fuse that can be replaced. If it is more we do offer different options to replace your warmer for you.
We hope everything is okay! We are happy to work with you on this. Completely unopened products are returnable within 30 days. Shipping to be paid by the buyer if the product was not defective. Please reach out to customer service by chatting on our website or emailing us at firstname.lastname@example.org.
Our hard wax comes in honeycomb shapes. We love how cute our pucks are and know you will too. Our soft wax is packaged in cans, and cartridges.
There are many factors that set us apart from different brands. Our hard wax is 100% made in the USA and is sustainably sourced by other small business owners. Our wax was sent to dozens of estheticians before hitting the market. They have all said Smooth Nectar Hard wax applied smoother, and is more pliable and gentle to the skin than our competitors. Try it for yourself by purchasing our sample kit.
Absolutely! Our hard wax is gentle and glides smoothly. However some people do have reactions to rosin and beeswax products. If your client has a reaction to one wax with rosin and/or beeswax; they most likely will have a reaction to all rosin and/or beeswax products.
We wanted a wax that could handle higher temperatures, but still have a low melting point. Therefore you can heat your wax at 100C and cool it down for those “busy” days. Or you can take your time melting the wax at an even 74C. After wax is melted the wax applies best at 60C - 65C. This can be accomplished by twirling your stick or cooling down your pot. You're the expert and it's YOUR choice. The wax won’t degrade at high temperatures for a short period of time, BUT it will burn your client so always check on your wrist for safety.
Smooth Nectar Hard Wax is different in the fact that the application is based on how you want to use it. The setting time is factored off the thickness of applied area. Thin strips must be pulled immediately after laying. Thicker strips can sit up to 3 minutes, but can be pulled off after 30 seconds. To determine how thick you want your wax you can look at hair type, body area, and density of hair.
Both! For coarser hair: the wax should be applied thicker and with more pressure, but should come out smoothly. Fine hairs will want a “film” applied and pulled immediately after application.
Yes and No... There is a growth factor involved here. Baby peach fuzz that is ready to be removed will come out, but if the hair isn’t in the right growth phase it won’t come out.
Absolutely! Your technique and experience is a huge factor in this. You’ll want a thicker consistency for a larger area to avoid the wax from breaking, but if enough wax is on your stick, you can apply a thick layer and pull slowly for larger body parts like legs and arms.
The rosin we chose for our Smooth Nectar is extremely flexible by itself and we added an extra oomph by using microcrystalline wax. During our own testing phase we played with a ball of wax for 15 minutes before it became too brittle to play with.
In the cosmetic industry this is a marketing gimmick that companies use to make you think their products are better. There isn’t an “approval” of cosmetic products. There is a registry that manufacturers can opt in to using, but as far “sending something in and FDA says “Oh yes, this is a good product” it just doesn’t exist. Our wax is 100% compliant to FDA standards and our ingredients are 100% compliant to FDA standards. Some of the skin care lines cross over to “OTC drugs” and they can get FDA approval because of the classification they fall under. Waxing does not fall under a drug because we don’t make any claim to changing the structure of the skin.
Colophony Rosin, Microcrystalline Wax
The most common reason the wax isn’t being removed is because of your application. Pressure is needed to lock in the hair and applying in the direction of hair growth is important.
There can be a few reasons why your wax is gummy.
1. You haven’t waited long enough.
2. The client may be sweaty. If your client is sweaty, it can cause the wax to take a long time to set. Before applying the wax, wipe skin with a paper towel to remove the moisture from the client.
3. The client may be too hot. Room temperature is important in the waxing process regardless of brand you use. Make sure your room is a comfortable temperature. If your client is still too hot, try using a handheld fan to cool them down.
4. You may be in a high humidity environment. Add a dehumidifier to your room.
There can be a few causes for wax cracking.
1. You may have applied a strip to thin. Thin strips should only be used for small areas like the brow, lip, or clean up strips. You want your strip to be thicker in consistency for other areas of the body.
2. You waited too long for the strip to set. This can be hard to tell and may take time to learn the wax for your clients and how to identify when to pull it up. If the wax is hard like a typical polymer wax you will have cracking and breakage. You want the strip to still stay tacky and pliable.
3. The client's skin has not been hydrated enough and needs additional prepping. When a client's skin is dry it can pull the moisture out of the wax. Apply a small amount of BeeSmooth to the clients skin before applying the wax. This will give the wax a barrier from the clients skin.
4. You are applying the wax when it is too hot. You want the wax to ball on your stick. If it is dripping off it is too hot.
If you are using your HoneyComb Honeypot, you can easily melt 5 pounds of wax in as little as 30 minutes. Turn the dial all the way up and wait. Make sure you turn it back down to get the right consistency.
Yes we do! You can go to this youtube video to get a better understanding of how our wax works.
Safflower Oil, Tea Tree Oil
Organic aloe leaf juice, witch hazel, water, glycerin, organic white willow bark extract, pink grapefruit peel oil, tea tree leaf oil, organic alcohol, and Tetra sodium.
Absolutely they do! We offer a 1 year warranty on all of our warmers. We have a few options to help you with your warranty. One is that you return the broken warmer to us and then we will ship out the new one. Another option we have to help bridge the time gap is you purchase a new warmer and send us the old one. Once we get the broken warmer we will refund the purchase price of the new warmer. We know how important it is for you to stay in business and broken equipment shouldn’t halt your business, which is why we offer this option.
Products that are liquidated or discounted more than 30% does not qualify for a warranty.
Limited 12 month Warranty
HoneyComb Wax Company LLC warrants that the Honey Pots will be free from Manufacturer defects for a period of 12 months.
If the product proves defective during the warranty period, HoneyComb Wax Company LLC, at its option, will: (1) repair the product by means of telephone support, or client ships item back at their cost, and HoneyComb Wax Co. Ships product back to client at company cost, (2) replace the product with a comparable product which may be new or refurbished.
Claims will be handled according to the current HoneyComb Wax Company LLC procedure. These warranties shall not apply to any defect, failure or damage caused by improper use or improper or inadequate maintenance and care. HoneyComb Wax Company shall not be obligated under these warranties: a) to repair damage, malfunction, or degradation of performance resulting from improper use. b) to repair an item that has been modified or integrated with other products when the effect of such modification or integration increases the time or difficulty of servicing the product or degrades performance or reliability, c) to repair damage, malfunction, or degradation of performance resulting from failure to properly prepare and transport the product.
THE ABOVE WARRANTIES ARE GIVEN BY HONEYCOMB WAX COMPANY LLC WITH RESPECT TO THIS PRODUCT AND ITS RELATED ITEMS IN LIEU OF ANY OTHER WARRANTIES, EXPRESS OR IMPLIED. HONEYCOMB WAX COMPANY LLC AND ITS VENDORS DISCLAIM ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OR ANY SIMILAR STANDARD IMPOSED BY APPLICABLE LEGISLATION. HONEYCOMB WAX COMPANY LLC RESPONSIBILITY TO REPAIR OR REPLACE FOR DEFECTIVE PRODUCTS AND RELATED ITEMS IS THE SOLE AND EXCLUSIVE REMEDY PROVIDED TO THE CUSTOMER FOR BREACH OF THESE WARRANTIES. Some states, provinces, and countries do not allow the exclusion or limitation of incidental or consequential damages or exclusions or limitations on the duration of implied warranties or conditions, so the above limitations or exclusions may not apply to you. This warranty gives you specific legal rights, and you may also have other rights that vary by state, province, or country. TO THE EXTENT ALLOWED BY LOCAL LAW, EXCEPT FOR THE OBLIGATIONS SPECIFICALLY SET FORTH IN THIS WARRANTY STATEMENT, IN NO EVENT SHALL HONEYCOMB WAX COMPANY AND ITS VENDORS BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES (INCLUDING LOSS OF PROFITS) WHETHER BASED ON CONTRACT, TORT, OR ANY OTHER LEGAL THEORY AND IRRESPECTIVE OF WHETHER HONEYCOMB WAX COMPANY LLC. OR THE VENDOR HAS ADVANCE NOTICE OF THE POSSIBILITY OF SUCH DAMAGES.
Absolutely! The process starts with a successful payment, then moves to packing and, lastly, it ships from our warehouse in Arizona to your doorstep!
We have several variations of subscription products for you to pick and choose from. Before checkout, pick the timing that best suits your studio needs. This can be changed later through your accounts page.
Once we receive payment, an order reservation for your box is put in with the warehouse. We have several variations of subscription products for you to pick and choose from. Before checkout, pick the timing that best suits your studio needs. This can be changed later through your accounts page.
Once the box leaves the warehouse, you will receive an email notification of its shipment along with a tracking number. With this information, you can monitor its delivery progress.
You can easily manage your plan by using the account page on our website. If you are having trouble please contact us and we will walk you through the process and make sure your changes are done on our side.
We are sorry to see you go! You can cancel your subscription by logging into your account on our website Here. If you are having trouble please contact us at email@example.com and we will walk you through the process and make sure your changes are done on our side.
We currently offer a flat 10% off for subscriptions. In Q3 2021, we will be changing this to offer deeper discounts to long standing customers! Please let us know if you have any further questions!
We may, in our sole discretion, change these Terms, (including all applicable terms, conditions, limitations and requirements on the HoneyComb Wax Company LLC website), without notice to you. If any change to these terms is found invalid, void, or for any reason unenforceable, that change is severable and does not affect the validity and enforceability of any remaining changes or conditions. YOUR CONTINUED PARTICIPATION AFTER WE CHANGE THESE TERMS CONSTITUTES YOUR ACCEPTANCE OF THE CHANGES. IF YOU DO NOT AGREE TO ANY CHANGES, YOU MUST CANCEL YOUR SUBSCRIPTIONS.