We are here to help
SHIPPING
Do you cover stolen packages?
Carriers will not reimburse customers (or us) for stolen packages. Please watch your tracking number closely (sometimes in spam) to ensure you can get your package close to it's arrival time. You are able to request that the package is “held for pickup” using the tracking link.
How long does it take to ship out an in stock item?
Items that are in stock ship the same day when ordered before 11am MST time. Items not on pre-order that are ordered after 11am MST time will ship the next day.
The item I want to purchase says “pre-order” . What does that mean?
Pre-orders are inventory that is currently in transit to us. Delivery time varies for these items. Each product page should have an estimated delivery date. Please keep in mind that in the world today shipping times have changed and slowed down. We do everything we can to stick to the estimated delivery date, but things out of our control do happen. If a delay does happen we will email an update to you.
Do you ship overseas?
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals. Free Shipping applies ONLY for the US continental territory. It doesn’t include Alaska, Hawaii, Puerto Rico or any US island. Free shipping will generally take longer than standard shipping. There may be delays with the carrier. HoneyComb Wax Co. will not be responsible for these delays.
Can I upgrade my free shipping to get it faster?
We do have options to get your order faster, but with how the postal services are right now it is not always worth it. Give us a call after you place your order and we can price quote you with different shipping options.
How can I get free shipping?
All orders over $100 qualify for free shipping. Discount is applied directly to your cart at checkout. Please keep in mind our $100+ free shipping offer does not apply to US Territories, Alaska, Hawaii and APO/FPO/DPO addresses or international orders.
Do you ship to Canada?
Yes we do! At this time free shipping does not apply. Duties and Fees will be the responsibility of the customer and may or may not be assigned by the carrier and or Canadian Revenue Service.
How long will it take to get my order?
It depends on where you are. Orders processed here will take 3-5 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
What shipping carriers do you use?
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout. For free shipping orders HoneyComb Wax Co. determines the shipping method and carrier. If you have a preference please email us after you place your order.
How long do I have to report a missing item?
10 business days from the delivery date. Beyond this time, we will work with the carrier to get a refund if an item does not arrive, however, we will not promise a refund or replacement.
ORDERS
How can I track my order?
After your purchase is made, you can track your order 4 different ways.
1. We provide a link to download the “Shop” app on the order confirmation page. This is the page you see immediately after you check out. This app is used by all Shopify stores to track packages (as well as provide an accelerated checkout experience). You can download this app by clicking/tapping on the link/button. If you already have the “Shop” app installed: the link will open the app and it will automatically track your package, send you important shipping updates in the form of push notifications on your mobile device.
2. As soon as your order is processed, we will send you an email with a link to track your package. Using the link inside of that email you will be able to see the delivery status of your package.
3. You can visit https://honeycombwaxco.com/account/login and log into your account. If you do not have an account you can create one. Make sure to use the same email or phone number you used during the check out process. From your account dashboard you will also be able to track your package.
4. If you are having trouble please visit our website: https://honeycombwaxco.com and click on the blue chat icon on the bottom right of your screen. During business hours you can live chat with customer support. Outside of business hours your chat message will be answered via email within 24-48 hours. For all 4 options it may take up to 48 hours before tracking information begins updating.
I need to make a change to my order? How can I do this?
If it is during business hours, give us a call so we can make the changes you need right away. If it is after hours, send us an email at support@honeycombwaxco.com. We are proud to say we answer all emails in less than 1 business day.
I haven’t gotten an order confirmation email?
If you haven’t received an order confirmation email please check your promotions and spam folders. A Lot of times it is that simple. If the email is still not in your inbox send us an email to see if the email address was entered correctly.
I want to cancel my order. How can I do this?
Please reach out to our team by chatting on our website or emailing support@honeycombwaxco.com
I received my order damaged?
OH NO!! We do our best to ensure you receive each of our products in perfect condition. We try to carefully package each one, but sometimes things happen in transit. Please note, we have 30 days to report damage in order to receive a claim from the carrier. Damages reported after 30 days will be unable to be replaced.
Please send a message to: support@honeycombwaxco.com with your name, order number, a picture of what you received, and a brief explanation and our team will reach out ASAP!
I ordered an instock and preorder product. How can I get the in stock items while I wait for the preorders?
Shoot us an email at support@honeycombwaxco.com and we will be happy to split your order into two separate shipments.
Can I get my product personalized?
It depends on the creator and the product. All options are outlined on the product page, so look out for customization options there.
RETURNS AND EXCHANGES
Can I return my product?
We will gladly issue a refund, an exchange or credit for the value of new merchandise returned within 30 days of purchase (valid invoice is required). All returned merchandise is subject to a 25% restocking fee.
We do not accept returns on opened, used products, empty containers/pots, special or customized orders. Used warmers are not exchangeable unless for manufacturing defects for a period of one (1) year if purchased before 9/26/22 or two (2) years if purchased after 9/26/22.
Warmers MUST be new, unopened, in their original packaging and in perfect conditions for resale. Please allow up to 30 days for us to receive your return and process your request. Shipping and handling fees are not refundable. You are responsible for shipping, insurance and handling charges for all returns including defective or damaged items. No returns on all sales items.
My wax warmer is not working? What can I do?
We are really sorry that this happened and want to make sure you are taken care of. Our Honeypots come with a 1 year warranty if purchased before 9/26/22 or a 2 year warranty if purchased on 9/26/22 or after. The first recommended step is to reach out to us and we will determine what is likely to be the problem based on what’s happening. Most often, this is just a blown fuse that can be replaced. If it is more we do offer different options to replace your warmer for you.
I want to return my unused products?
We hope everything is okay! We are happy to work with you on this. Completely unopened products are returnable within 30 days. Shipping to be paid by the buyer if the product was not defective. Please reach out to customer service by chatting on our website or emailing us at support@honeycombwaxco.com.
I'm not satisfied with the performance of the wax, can I get my money back?
We are truly sorry you are feeling this way and do want to help. If the product has been opened and used, we cannot offer any refunds or exchanges. We would be more than happy to assist you on working with your wax to ensure proper results. All products are used by hundreds of estheticians across the country and can be effective when used with instruction.
HARD WAX
Does your wax come in beads or cans?
Our hard wax comes in honeycomb shapes. We love how cute our pucks are and know you will too. Our soft wax is packaged in cans, and cartridges.
What are the ingredients of the hard wax?
Glycerol Rosinate, Microcrystalline Wax, Paraffin Wax, and Paraffin Liquidum
What makes your hard wax different?
There are many factors that set us apart from different brands. Our hard wax is 100% made in the USA and is sustainably sourced by other small business owners. Our wax was sent to dozens of estheticians before hitting the market. They have all said Smooth Nectar Hard wax applied smoother, and is more pliable and gentle to the skin than our competitors. Try it for yourself by purchasing our sample kit.
Is the hard wax good for sensitive skin?
Absolutely! Our hard wax is gentle and glides smoothly. It is lower in melting temperature by 5 degrees (Wild Honey) and 10 degrees (Smooth Nectar). The only contraindication in the wax is pine, from the rosin.
What is the best temperature for the hard wax?
Wild Honey Hard Wax is best melted at 60C in small warmers and 70C in large warmers. Smooth Nectar Hard Wax is best melted at 50C in small warmers and 60C in large warmers. Look for a cake batter consistency that is not dripping off the stick.
What is the best application method for hard wax?
We recommend prepping non-sensitive body areas with cleanser and a small bit of oil on a paper towel. Sensitive areas do not need oil, but cornstarch can be used lightly to absorb moisture. Wild Honey should be applied thin and will be ready to remove quickly after application. Smooth Nectar requires a thicker application and no more than 8 inch strips but is also ready to be pulled quickly.
Which hard wax is best for coarse and fine hair?
Wild Honey Hard Wax! For coarser hair: the wax should be applied thicker and with more pressure, but should come out smoothly. Fine hairs will want a “film” applied and pulled immediately after application.
Will the hard wax remove even short hair?
Yes and No... There is a growth factor involved here. Baby peach fuzz that is ready to be removed will come out, but if the hair isn’t in the right growth phase it won’t come out.
Does it spread well enough to make large strips?
Absolutely! Your technique and experience is a huge factor in this. You’ll want a thicker consistency for a larger area to avoid the wax from breaking, but if enough wax is on your stick, you can apply a thick layer and pull slowly for larger body parts like legs and arms.
How flexible is it? Does it crack?
Wild Honey is designed to be the most flexible and least likely to crack. Both waxes will remain flexible if removed in the proper amount of time.
Is your wax FDA approved?
In the cosmetic industry this is a marketing gimmick that companies use to make you think their products are better. There isn’t an “approval” of cosmetic products. There is a registry that manufacturers can opt in to using, but as far “sending something in and FDA says “Oh yes, this is a good product” it just doesn’t exist. Our wax is 100% compliant to FDA standards and our ingredients are 100% compliant to FDA standards. Some of the skin care lines cross over to “OTC drugs” and they can get FDA approval because of the classification they fall under. Waxing does not fall under a drug because we don’t make any claim to changing the structure of the skin.
SOFT WAX
Why is the wax so sticky?
Our soft wax is extremely sticky in order to be applied very thin to be removed with a soft wax strip to remove hairs. Our Smooth Nectar Soft Wax has a low working temperature of 40C, as consistency should be like honey/ molasses. We do recommend to cleanse the skin along with a light layer of oil (remove excess with paper towel) before applying soft wax.
What are the ingredients of your soft wax?
Glyceryl Rosinate, Mineral Oil
WAX TROUBLESHOOTING
Why is the wax not removing any hair?
There are three reasons for this. The most common is temperature of the wax itself. Please consult the temperature on the How To page of the wax. The next is the prep. Often there is too much moisture or too little oil after cleansing. If a sensitive area, likely this is due to too much moisture, add a very little bit of cornstarch and remove any excess. If it is a body area, likely this is due to the application itself. Please consult the individual directions of each product.
Why is my wax still gummy after waiting for wax to set?
There can be a few reasons why your wax is gummy.
1. You haven’t waited long enough.
2. The client may be sweaty. If your client is sweaty, it can cause the wax to take a long time to set. Before applying the wax, wipe skin with a paper towel to remove the moisture from the client.
3. The client may be too hot. Room temperature is important in the waxing process regardless of brand you use. Make sure your room is a comfortable temperature. If your client is still too hot, try using a handheld fan to cool them down.
4. You may be in a high humidity environment. Add a dehumidifier to your room or use cornstarch in the prep (remove excess).
I am having trouble with my wax cracking and breaking? What am I doing wrong?
There can be a few causes for wax cracking.
1. You may have applied a strip to thin. Thin strips should only be used for small areas like the brow, lip, or clean up strips. You want your strip to be thicker in consistency for other areas of the body.
2. You waited too long for the strip to set. This can be hard to tell and may take time to learn the wax for your clients and how to identify when to pull it up. If the wax is hard like a typical polymer wax you will have cracking and breakage. You want the strip to still stay tacky and pliable.
3. The client's skin has not been hydrated enough and needs additional prepping. When a client's skin is dry it can pull the moisture out of the wax. Apply a small amount of BeeSmooth to the clients skin before applying the wax. This will give the wax a barrier from the clients skin.
4. You are applying the wax when it is too hot. You want the wax to ball on your stick. If it is dripping off it is too hot.
How long does the wax take to melt?
If you are using your HoneyComb Honeypot, you can easily melt 5 pounds of wax in as little as 30 minutes. Turn the dial all the way up and wait. Make sure you turn it back down to get the right consistency.
I am still having trouble. Do you have a video to help guide me?
Yes we do! You can go to this youtube video to get a better understanding of how our wax works.
SKINCARE PRODUCTS
What are the ingredients of the BeeSmooth?
Safflower Oil, Tea Tree Oil
What are the ingredients of the BeeClean?
Organic aloe leaf juice, witch hazel, water, glycerin, organic white willow bark extract, pink grapefruit peel oil, tea tree leaf oil, organic alcohol, and Tetra sodium.
Do your products contain nuts?
Nut-Free:
Hive Tonic
BeeClean
BeeSmooth
Contains Nuts:
Hive Daily - Coconut.
Milk & Honey - Coconut, Sweet Almond Oil
WARRANTY
Do wax warmers come with a warranty?
Absolutely they do! We offer a 1 year warranty on all of our warmers purchased before 9/26/22 and a 2 year warranty all warmers purchased on 9/26/22 or after.
Please note: abuse of the warmer or failure to use our insert will result in your warranty being default.
We have a few options to help you with your warranty. One is that you return the broken warmer to us and then we will ship out the new one. Another option we have to help bridge the time gap is you purchase a new warmer and send us the old one. Once we get the broken warmer we will refund the purchase price of the new warmer. We know how important it is for you to stay in business and broken equipment shouldn’t halt your business, which is why we offer this option.
Do I need to use the insert that comes with the warmer?
Yes! These help ensure that your warmer stays clean and allow you to switch out your wax or warmer if needed. If you have issues with them spinning, you can put one drop of wax underneath it to help secure it.
Warranty Information
Please see our warranty here! Warranty Terms and Conditions
SUBSCRIPTIONS
How does the subscription process work?
Absolutely! The process starts with a successful payment, then moves to packing and, lastly, it ships from our warehouse in Arizona to your doorstep!
We have several variations of subscription products for you to pick and choose from. Before checkout, pick the timing that best suits your studio needs. This can be changed later through your accounts page.
Once we receive payment, an order reservation for your box is put in with the warehouse. We have several variations of subscription products for you to pick and choose from. Before checkout, pick the timing that best suits your studio needs. This can be changed later through your accounts page.
Once the box leaves the warehouse, you will receive an email notification of its shipment along with a tracking number. With this information, you can monitor its delivery progress.
How can I change my subscription plan?
You can easily manage your plan by using the account page on our website. If you are having trouble please contact us and we will walk you through the process and make sure your changes are done on our side.
How can I cancel my subscription?
We are sorry to see you go! You can cancel your subscription by logging into your account on our website Here. If you are having trouble please contact us at support@honeycombwaxco.com and we will walk you through the process and make sure your changes are done on our side.
What are the discount tiers for subscriptions?
We currently offer a flat 10% off for subscriptions. In Q3 2021, we will be changing this to offer deeper discounts to long standing customers! Please let us know if you have any further questions!
Subscribe and Save Terms of Use
https://honey-comb-wax-co.myshopify.com/pages/subscribe-and-save-terms-of-use
Agreement Changes
We may, in our sole discretion, change these Terms, (including all applicable terms, conditions, limitations and requirements on the HoneyComb Wax Company LLC website), without notice to you. If any change to these terms is found invalid, void, or for any reason unenforceable, that change is severable and does not affect the validity and enforceability of any remaining changes or conditions. YOUR CONTINUED PARTICIPATION AFTER WE CHANGE THESE TERMS CONSTITUTES YOUR ACCEPTANCE OF THE CHANGES. IF YOU DO NOT AGREE TO ANY CHANGES, YOU MUST CANCEL YOUR SUBSCRIPTIONS.
STILL HAVE ANY QUESTIONS?
+1 (602) 760-5252
support@honeycombwaxco.com