FAQ – Honeycomb Wax Co.

Pre-orders are inventory that is currently in transit to us. Delivery time varies for these items. Each product page should have an estimated delivery date. Please keep in mind that in the world today shipping times have changed and slowed down. We do everything we can to stick to the estimated delivery date, but things out of our control do happen. If a delay does happen we will email an update to you.

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals. Free Shipping applies ONLY for the US continental territory. It doesn’t include Alaska, Hawaii, Puerto Rico or any US island. Free shipping will generally take longer than standard shipping. There may be delays with the carrier. HoneyComb Wax Co. will not be responsible for these delays.

After your purchase is made, you can track your order 4 different ways.

1. We provide a link to download the “Shop” app on the order confirmation page. This is the page you see immediately after you check out. This app is used by all Shopify stores to track packages (as well as provide an accelerated checkout experience). You can download this app by clicking/tapping on the link/button. If you already have the “Shop” app installed: the link will open the app and it will automatically track your package, send you important shipping updates in the form of push notifications on your mobile device.

2. As soon as your order is processed, we will send you an email with a link to track your package. Using the link inside of that email you will be able to see the delivery status of your package.

3. You can visit https://honeycombwaxco.com/account/login and log into your account. If you do not have an account you can create one. Make sure to use the same email or phone number you used during the check out process. From your account dashboard you will also be able to track your package.

4. If you are having trouble please visit our website: https://honeycombwaxco.com and click on the blue chat icon on the bottom right of your screen. During business hours you can live chat with customer support. Outside of business hours your chat message will be answered via email within 24-48 hours. For all 4 options it may take up to 48 hours before tracking information begins updating.

OH NO!! We do our best to ensure you receive each of our products in perfect condition. We try to carefully package each one, but sometimes things happen in transit. Please note, we have 30 days to report damage in order to receive a claim from the carrier. Damages reported after 30 days will be unable to be replaced.

Please send a message to: support@honeycombwaxco.com with your name, order number, a picture of what you received, and a brief explanation and our team will reach out ASAP!

We will gladly issue a refund, an exchange or credit for the value of new merchandise returned within 30 days of purchase (valid invoice is required). All returned merchandise is subject to a 25% restocking fee. We do not accept returns on opened, used products, empty containers/pots, special or customized orders. Used warmers are not exchangeable unless for manufacturing defects for a period of one (1) year if purchased before 9/26/22 or two (2) years if purchased after 9/26/22. Warmers MUST be new, unopened, in their original packaging and in perfect conditions for resale. Please allow up to 30 days for us to receive your return and process your request. Shipping and handling fees are not refundable. You are responsible for shipping, insurance and handling charges for all returns including defective or damaged items. No returns on all sales items.

We are really sorry that this happened and want to make sure you are taken care of. Our Honeypots come with a 1 year warranty if purchased before 9/26/22 or a 2 year warranty if purchased on 9/26/22 or after. The first recommended step is to reach out to us and we will determine what is likely to be the problem based on what’s happening. Most often, this is just a blown fuse that can be replaced. If it is more we do offer different options to replace your warmer for you.

We are truly sorry you are feeling this way and do want to help. If the product has been opened and used, we cannot offer any refunds or exchanges. We would be more than happy to assist you on working with your wax to ensure proper results. All products are used by hundreds of estheticians across the country and can be effective when used with instruction.

There are many factors that set us apart from different brands. Our hard wax is 100% made in the USA and is sustainably sourced by other small business owners. Our wax was sent to dozens of estheticians before hitting the market. They have all said Smooth Nectar Hard wax applied smoother, and is more pliable and gentle to the skin than our competitors. Try it for yourself by purchasing our sample kit.

We wanted a wax that could handle higher temperatures, but still have a low melting point. Therefore you can heat your wax at 100C and cool it down for those “busy” days. Or you can take your time melting the wax at an even 74C. After wax is melted the wax applies best at 60C - 65C. This can be accomplished by twirling your stick or cooling down your pot. You're the expert and it's YOUR choice. The wax won’t degrade at high temperatures for a short period of time, BUT it will burn your client so always check on your wrist for safety.

Smooth Nectar Hard Wax is different in the fact that the application is based on how you want to use it. The setting time is factored off the thickness of applied area. Thin strips must be pulled immediately after laying. Thicker strips can sit up to 3 minutes, but can be pulled off after 30 seconds. To determine how thick you want your wax you can look at hair type, body area, and density of hair.

In the cosmetic industry this is a marketing gimmick that companies use to make you think their products are better. There isn’t an “approval” of cosmetic products. There is a registry that manufacturers can opt in to using, but as far “sending something in and FDA says “Oh yes, this is a good product” it just doesn’t exist. Our wax is 100% compliant to FDA standards and our ingredients are 100% compliant to FDA standards. Some of the skin care lines cross over to “OTC drugs” and they can get FDA approval because of the classification they fall under. Waxing does not fall under a drug because we don’t make any claim to changing the structure of the skin.

Our soft wax is extremely sticky in order to be applied very thin to be removed with a soft wax strip to remove hairs. Our Smooth Nectar Soft Wax has a low working temperature of 36-38C, as consistency should be like honey/ molasses. We do recommend to cleanse the skin along with a light layer of oil (remove excess with paper towel) before applying soft wax.

There can be a few reasons why your wax is gummy.

1. You haven’t waited long enough.

2. The client may be sweaty. If your client is sweaty, it can cause the wax to take a long time to set. Before applying the wax, wipe skin with a paper towel to remove the moisture from the client.

3. The client may be too hot. Room temperature is important in the waxing process regardless of brand you use. Make sure your room is a comfortable temperature. If your client is still too hot, try using a handheld fan to cool them down.

4. You may be in a high humidity environment. Add a dehumidifier to your room.

There can be a few causes for wax cracking.

1. You may have applied a strip to thin. Thin strips should only be used for small areas like the brow, lip, or clean up strips. You want your strip to be thicker in consistency for other areas of the body.

2. You waited too long for the strip to set. This can be hard to tell and may take time to learn the wax for your clients and how to identify when to pull it up. If the wax is hard like a typical polymer wax you will have cracking and breakage. You want the strip to still stay tacky and pliable.

3. The client's skin has not been hydrated enough and needs additional prepping. When a client's skin is dry it can pull the moisture out of the wax. Apply a small amount of BeeSmooth to the clients skin before applying the wax. This will give the wax a barrier from the clients skin.

4. You are applying the wax when it is too hot. You want the wax to ball on your stick. If it is dripping off it is too hot.

Absolutely they do! We offer a 1 year warranty on all of our warmers purchased before 9/26/22 and a 2 year warranty all warmers purchased on 9/26/22 or after.

Please note: abuse of the warmer or failure to use our insert will result in your warranty being default.

We have a few options to help you with your warranty. One is that you return the broken warmer to us and then we will ship out the new one. Another option we have to help bridge the time gap is you purchase a new warmer and send us the old one. Once we get the broken warmer we will refund the purchase price of the new warmer. We know how important it is for you to stay in business and broken equipment shouldn’t halt your business, which is why we offer this option.

Absolutely! The process starts with a successful payment, then moves to packing and, lastly, it ships from our warehouse in Arizona to your doorstep!

We have several variations of subscription products for you to pick and choose from. Before checkout, pick the timing that best suits your studio needs. This can be changed later through your accounts page.

Once we receive payment, an order reservation for your box is put in with the warehouse. We have several variations of subscription products for you to pick and choose from. Before checkout, pick the timing that best suits your studio needs. This can be changed later through your accounts page.

Once the box leaves the warehouse, you will receive an email notification of its shipment along with a tracking number. With this information, you can monitor its delivery progress.

https://honey-comb-wax-co.myshopify.com/pages/subscribe-and-save-terms-of-use

Agreement Changes

We may, in our sole discretion, change these Terms, (including all applicable terms, conditions, limitations and requirements on the HoneyComb Wax Company LLC website), without notice to you. If any change to these terms is found invalid, void, or for any reason unenforceable, that change is severable and does not affect the validity and enforceability of any remaining changes or conditions. YOUR CONTINUED PARTICIPATION AFTER WE CHANGE THESE TERMS CONSTITUTES YOUR ACCEPTANCE OF THE CHANGES. IF YOU DO NOT AGREE TO ANY CHANGES, YOU MUST CANCEL YOUR SUBSCRIPTIONS.

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