The consultation is your first line of defense to legal allegations and ensuring the safety of your clients. Asking the right questions during your intake process is of the utmost importance.
Not only does a proper consultation ensure your safety, it shows your clients you care.
Questions to ask yourself:
Does every client receive a consultation every visit?
Are they asked about their last visit?
Do clients feel they receive knowledgeable information regarding aftercare and what they should do prior to a wax?
Does the client feel their problems and concerns are fully addressed?
Providing a through consultation and having clear instructions sent to them beforehand can help them feel prepared. This is especially important for new clients.
In your workbook, there is a consultation form for you to use. Look it over carefully and understand every question. Each question is as important as the next. The most important questions, though, are medications, illnesses, and products used.
Knowing your contraindications from the previous segment will help you navigate your forms professionally and quickly.
Your client filled out their forms. Now what?
Do you glance at the form and bring them back? No, you ask more questions. You ask the same questions again. Some clients may not think their medication is important, or they may not know what is in their Walgreens cleanser. It is your job to research and know what is safe and what is not. I would love to be able to tell you every product that is a "no go" or know every medication in existence that will interfere with your wax. It is impossible to know it all, which is why this class exists—to give you the tools to research more on your own.
You’ll ask your client important questions during the consult
"Are these the only medications you are taking?" "I see you’re on (medication). What is this for?"
Once the client answers this question, you will tell them why you asked. Saying something along the lines of "Certain medications cause skin sensitivity or thins the blood. These types of medication can cause some adverse reactions to waxing. Skin lifting is the most common issue."
"Do you know where you buy your skin care products, or what line you use?"
Most of the time, over-the-counter products aren't harmful, but you should advise that they stop using aging products and switch to a gentle free cleanser 48 hours before and 48 after the service.
" Did you look over the instructions I sent in your confirmation email?"
"Do you have any questions for me?"
After the consultation form and questions, you’ll discuss expectations.
"Before we get started, I want to talk to you about what to expect from your wax. Because this is your first wax with me (or first, in general), I want you to be aware that the majority of first-time waxers will feel stubble and we may not get a smooth wax. Over time with consistent treatments and proper homecare, you should feel a difference after the fourth or fifth wax depending upon how your personal growth cycle is. It is different for everyone."
During this time, you will explain what you learned about aftercare and histamine reactions, and you will reassure your client you are always available if they have questions after their service.
Keeping proper charts of your client’s progress, conversations, and recommendations not only can save your bum during a lawsuit it can help you have a better relationship with your client.
WRITTEN BY DIANA KISSINGER
Diana is the CEO and Founder of Honeycomb Wax Company. She formulated our depilatory wax and skin care line.